LatAm List – PlayVox, an omnichannel quality assurance software for call centres and customer support teams, raised US$7M from Five Elms Capital. The company develops software that simplifies the quality assurance process for customer support teams, and helps them improve customer experience and agent engagement.
PlayVox was founded by Colombian Oscar Giraldo and currently has two offices, one in Manizales in Colombia, and the other, in Silicon Valley. The company aims to expand its team in Manizales and put the spotlight on Colombian tech talent. The current investment will also be used to accelerate the release of new features for PlayVox’s global customer base. Among its users are companies like Glovo, OLX, Creditas, Redmart, Foodora, Fiverr, and Zillow Group.
“It has never been more critical to provide high quality service to customers than it is today. We take pride in helping companies maximize each and every interaction with their valuable customers,” said Giraldo. “We are excited to partner with Five Elms Capital as we continue to innovate and push the industry towards data-driven decision making.”
Part of PlayVox’s appeal for Five Elms Capital is its unique position in a fast-growing market that has traditionally been dominated by other more outdated, complex and expensive solutions.
“PlayVox has built an intuitive, scalable platform that has proven its ability to drive ROI for customers,” said Ryan Mandl, Managing Director at Five Elms Capital. “Equally impressive is the team and culture that Oscar has fostered. We are excited to support Oscar in his goal of expanding the team and cementing PlayVox as the leader in modern quality assurance.”