Vozy, a Colombian SaaS, announced an investment partnership for an undisclosed amount with Latin Leap through its Seed Investment Club (SIC).
Vozy helps companies evolve customer conversations through voice assistants and conversational intelligence across existing channels using human-like conversations, speech analytics, and the customer’s voices as authentication and fraud prevention systems.
The funding will be used to grow the company’s presence in Colombia and Mexico by strategically acquiring clients in industries with exponential growth. Vozy wants to increase voice interactions by 230% and solidify their team reaching a 100+ employee company.
“We are obsessed with creating a better voice experience with our clients, nearly 40% of all customer service interactions are handled poorly over the phone and companies lose $75bn every year due to poor customer service. With this investment, we will be able to help more companies optimize their voice channels, with data from their conversations creating faster, better, and cheaper customer interactions.” said Humberto Pertuz, CEO and Co-Founder of Vozy
The company operates in 8 countries and already boosts voice interactions for Nequi, HDI Seguros, Banco Promerica, Kubo Financiero, Sempli, and others.
The startup previously raised an $800K round from Ark Fund, 10X Capital Fund LLC, Magma Partners, SC Angeles, Wayra Telefónica, Andeo Capital, and various other angel investors in September 2020.