Transmitting empathy in automation strategies
The speed of innovation the world has experienced over the past few years would not have been possible…
How AI technologies are simplifying debt collection
Getting clients to settle accounts on time or pay overdue invoices is a standard part of debt collection.…
The transformative power of AI in Mexican businesses
While artificial intelligence is in its early days of adoption in Latin America, about 58% of leaders in…
How voice technologies can help combat the cyber pandemic
COVID-19 caught the world by surprise, leaving little time to prepare for the sudden digital transformation many companies…
How voice technologies will revolutionize the fintech industry
Latin America is one of the most promising regions in the world for fintech. The majority of the…
The voice revolution: how companies can adapt their CX strategy
Customer experiences can make or break a business. According to a study by Temkin Group, about 73% of…
A new normal for the customer experience
The onset of COVID-19 has had a global impact on the way we interact with each other. Most…
How voice biometrics in the healthcare industry can increase security for doctors and patients
The current pandemic has accelerated the adoption of new technologies and digital health capabilities, which begs the question,…
Why not all customer journeys should be automated
Recently, there has been a push for automation across all industries as the world becomes more digitized. The…
How Voice AI can Help Financial Institutions Keep Up with the Pandemic
The COVID-19 pandemic has brought to light which of our daily activities we are capable of carrying out…