Read More3 minute read IInsightsHow voice technologies will revolutionize the fintech industrybyHumberto PertuzFebruary 8, 2021 Latin America is one of the most promising regions in the world for fintech. The majority of the…
Read More3 minute read IInsightsThe voice revolution: how companies can adapt their CX strategybyHumberto PertuzJanuary 25, 2021 Customer experiences can make or break a business. According to a study by Temkin Group, about 73% of…
Read More2 minute read IInsightsA new normal for the customer experiencebyHumberto PertuzNovember 23, 2020 The onset of COVID-19 has had a global impact on the way we interact with each other. Most…
Read More2 minute read IInsightsHow voice biometrics in the healthcare industry can increase security for doctors and patientsbyHumberto PertuzSeptember 29, 2020 The current pandemic has accelerated the adoption of new technologies and digital health capabilities, which begs the question,…
Read More4 minute read IInsightsWhy not all customer journeys should be automatedbyHumberto PertuzAugust 25, 2020 Recently, there has been a push for automation across all industries as the world becomes more digitized. The…
Read More3 minute read IInsightsHow Voice AI can Help Financial Institutions Keep Up with the PandemicbyHumberto PertuzJune 22, 2020 The COVID-19 pandemic has brought to light which of our daily activities we are capable of carrying out…
Read More4 minute read IInsightsHow AI solutions can help fight the COVID-19 pandemicbyHumberto PertuzApril 16, 2020 COVID-19 has been rapidly spreading across the world reaching over one million confirmed cases and more than 60,000…
Read More4 minute read IInsights5 Common Myths about AI DebunkedbyHumberto PertuzMarch 27, 2020 Industries around the globe are adopting AI technology at faster rates than anyone ever anticipated. The past decade…
Read More3 minute read IInsightsHow Latin America’s Corporations Are Using Voice Technology to Accelerate Digital TransformationbyHumberto PertuzDecember 13, 2019 By 2021, there will be more digital assistants than people on earth. It is safe to say that…
Read More3 minute read IInsightsWhy the Healthcare Industry Should Automate their Customer ServicebyHumberto PertuzNovember 27, 2019 Up to 42% of patients miss their doctor’s appointments. They do so for a variety of reasons, including…