Brazilian AI-driven customer support platform Loopia raised a $650K pre-seed round led by Espírito Santo’s Sovereign Fund (FUNSES). Ace Ventures, BVC, and Questum also participated in the round.
Loopia’s AI automates customer interactions for e-commerce sellers, integrating with marketplaces like Mercado Libre, Amazon, Magalu, and Shopee, as well as messaging platforms like WhatsApp and Instagram.
Loopia will use the funds to expand its commercial operations, further develop its AI technology, and hire strategic talent.
“The competitive nature of digital retail makes fast, high-quality customer service essential for sales conversion. We built Loopia to give online sellers a powerful tool that turns customer support into a growth engine,” said Tiago Vailati, co-founder and CEO of Loopia.
Founded in 2024 by Tiago Vailati and Anderson Fantini, Loopia benefits from Vailati’s experience in building and exiting Hiper, a retail management software acquired by Linx (Stone) for $8.5M in 2019, and Fantini’s two decades of expertise in technology and software development.
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