Transmitting empathy in automation strategies
The speed of innovation the world has experienced over the past few years would not have been possible…
How AI technologies are simplifying debt collection
Getting clients to settle accounts on time or pay overdue invoices is a standard part of debt collection.…
Q&A: The Future of Innovation in Finance
In this Q&A, we talk to Alejandro López, the co-founder and Sales Director for Mexico at Vozy, a…
The transformative power of AI in Mexican businesses
While artificial intelligence is in its early days of adoption in Latin America, about 58% of leaders in…
SoftBank announces new $100M fund for tech startups in Miami, Ep 33
In this week’s Espresso, we cover investment updates from SoftBank, Lumu Technologies, ELSA, and more! [0:27] – SoftBank…
How voice technologies will revolutionize the fintech industry
Latin America is one of the most promising regions in the world for fintech. The majority of the…
The voice revolution: how companies can adapt their CX strategy
Customer experiences can make or break a business. According to a study by Temkin Group, about 73% of…
A new normal for the customer experience
The onset of COVID-19 has had a global impact on the way we interact with each other. Most…
Stefan Moller: Klar raises $15M in a Series A, Ep 20
In this week’s Espresso, we invited Stefan Moller, co-founder of Klar to talk about the fintech’s recent round…
Q&A with Ricardo Marin, Vozy’s CTO, on conversational AI
Ricardo Marin is the CTO at Vozy, a Colombian voice communication platform that helps companies communicate with their…